​​In order to achieve one of the most important values of the Ministry of Finance represented in transparency, this page comes out of the Ministry's keenness to provide distinguished services with quality and effectiveness in order to reach institutional excellence, by sharing the opinion of the beneficiaries of the Ministry's services internally and externally and receiving their comments, to improve and develop them to achieve their satisfaction and aspirations.

Customers’ Satisfaction Across All Communication Channels​

Month
Overall communication from Comprehensive Service Center (Eitamed) Channels​
 February 2024
​​88%
March 2024
​84%
April 2024
85%​
May 2024
​​85%
June 2024
​83%
July 2024
​83%​​
Average
​84%



Month ​ ​
Overall Communication from Comprehensive Service Center (Eitamed) Channels
Number of Received Complaints ​
​February 2024
​​​106804
​​​​66​
March 2024
​73407
30
April 2024
84872
​​302
May 2024
101432​ 
​472
June 2024
57358 
47
July 2024
​79577​ 
​​155