In order to achieve one of the most important values of the Ministry of Finance represented in transparency, this page comes out of the Ministry's keenness to provide distinguished services with quality and effectiveness in order to reach institutional excellence, by sharing the opinion of the beneficiaries of the Ministry's services internally and externally and receiving their comments, to improve and develop them to achieve their satisfaction and aspirations.
Customers’ Satisfaction Across All Communication
Channels
Month
| Overall communication from Comprehensive Service Center (Eitamed) Channels
|
---|
February 2024
| 88%
|
March 2024
| 84%
|
April 2024
| 85%
|
May 2024
| 85%
|
June 2024
| 83%
|
July 2024
| 83%
|
Average
| 84%
|
Month
| Overall Communication from Comprehensive Service Center (Eitamed) Channels
| Number of Received Complaints
|
---|
February 2024
| 106804
| 66
|
March 2024
| 73407
| 30
|
April 2024
| 84872
| 302
|
May 2024
| 101432
| 472
|
June 2024
| 57358
| 47
|
July 2024
| 79577
| 155
|