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Customer Experience (CX) Transformation
A comprehensive transformation in streamlining processes, leveraging technology, and adapting behaviors to enhance beneficiary experience at every touchpoint.
Financial Planning
The process of setting financial goals and creating a strategy to achieve them, covering aspects like savings, investments, retirement, and tax planning.
User Behavior Analytics (UBA)
The process of collecting and analyzing user data to detect harmful or unusual behaviors.
Beneficiary Touchpoint Analysis
Evaluating the effectiveness of various touchpoints in the customer journey to identify areas for improvement.
Text Analytics
Methods mine through large quantities of text data and identify trends and insights without human intervention. This enables the filtering, categorizing, and enriching of beneficiary data that will be displayed.
Investment Hedging
A risk management strategy used by investors and businesses to offset potential losses by taking contrary positions in related assets or markets.
Ongoing Structural Transformation
The continuous process of restructuring industries and sectors for long-term growth.
Electronic Money Transfer
A digital movement of money between accounts, including transactions like direct deposits, wire transfers, and online payments.
Call Forwarding
The process of transferring a call from one agent to another within the call center to ensure that the beneficiary receives the appropriate support.
Banking Wire Transfer
An electronic transfer of funds between financial institutions.
Automated Clearing House (ACH) Transfers
Electronic funds transfers between banks for transactions like payroll and bill payments.
Temporary Storage of Goods
Storing of goods under Zakat, Tax and Customs Authority (ZATCA) control in premises and enclosed or unenclosed spaces specified by the ZATCA (temporary stores) pending lodgment of the Goods declaration.
Beneficiary Journey Personalization
Designing the customer experience based on individual preferences, behaviors, and previous journeys for the same customer.
Labor Force Planning
Aligning human resource needs with an organization's strategic goals and objectives, ensuring the right people with the necessary skills are in the right roles.
Cuts
Reductions in expenses, interest rates, or budget allocations, often implemented to improve financial stability, control inflation, or manage costs within an organization.
Clearance
The accomplishment of the Customs formalities necessary to allow goods to enter home use, to be exported or to be placed under another Customs procedure.
Cash Flow from Operations
The cash generated or used by a company's core business activities, including revenue, expenses, and working capital changes, excluding financing and investing activities.
Rating Migration
The movement of a credit rating from one category to another over time. It can be an upgrade (improvement) or a downgrade (deterioration) in the credit rating.
Authorization
Defining and verifying access rights to organizational information and technical assets.
Estate or Inheritance
Assets of a deceased natural person or persons. The Estate may include both monetary and non-monetary assets.
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