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Call Forwarding
The process of transferring a call from one agent to another within the call center to ensure that the beneficiary receives the appropriate support.
Banking Wire Transfer
An electronic transfer of funds between financial institutions.
Automated Clearing House (ACH) Transfers
Electronic funds transfers between banks for transactions like payroll and bill payments.
Temporary Storage of Goods
Storing of goods under Zakat, Tax and Customs Authority (ZATCA) control in premises and enclosed or unenclosed spaces specified by the ZATCA (temporary stores) pending lodgment of the Goods declaration.
Beneficiary Journey Personalization
Designing the customer experience based on individual preferences, behaviors, and previous journeys for the same customer.
Labor Force Planning
Aligning human resource needs with an organization's strategic goals and objectives, ensuring the right people with the necessary skills are in the right roles.
Cuts
Reductions in expenses, interest rates, or budget allocations, often implemented to improve financial stability, control inflation, or manage costs within an organization.
Clearance
The accomplishment of the Customs formalities necessary to allow goods to enter home use, to be exported or to be placed under another Customs procedure.
Cash Flow from Operations
The cash generated or used by a company's core business activities, including revenue, expenses, and working capital changes, excluding financing and investing activities.
Rating Migration
The movement of a credit rating from one category to another over time. It can be an upgrade (improvement) or a downgrade (deterioration) in the credit rating.
Authorization
Defining and verifying access rights to organizational information and technical assets.
Estate or Inheritance
Assets of a deceased natural person or persons. The Estate may include both monetary and non-monetary assets.
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