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 Customer Satisfaction Measurement

​​The Ministry  of Finance is seeking to achieve the highest degree of customer satisfaction  through the portal by maintaining communication with the visitors through the following:
Surveys and Questionnaires: the Ministry is seeking to raise the proportion of customer satisfaction by providing questionnaires and surveys of the services of the Ministry and the portal in order to know the opinions of visitors and  to work out to development  the electronic services and the portal according to their opinions.
Tools of Communication: the Ministry is seeking to know the needs of its visitors through providing access to the tools of communication in the Ministry, Ministry's branches, offices and departments which  will make it easy for the visitor to present his requests and his own needs  as the Ministry will take consideration to them.
Social Media: the Ministry is seeking to be in constant contact with visitors through social media channels (Twitter, Facebook, YouTube) and  to have a look on the views of visitors directly in order to achieve a higher degree of interaction and reactions on the level of services and suggested topic for discussions.

Last Update : 1/8/2017 1:41 PM