The Ministry of Finance is seeking to achieve the highest degree of customer satisfaction through the portal by maintaining communication with the visitors through the following:
Surveys and Questionnaires: the Ministry is seeking to raise the proportion of customer satisfaction by providing questionnaires and surveys of the services of the Ministry and the portal in order to know the opinions of visitors and to work out to development the electronic services and the portal according to their opinions.
Tools of Communication: the Ministry is seeking to know the needs of its visitors through providing access to the tools of communication in the Ministry, Ministry's branches, offices and departments which will make it easy for the visitor to present his requests and his own needs as the Ministry will take consideration to them.
Social Media: the Ministry is seeking to be in constant contact with visitors through social media channels (Twitter, Facebook, YouTube) and to have a look on the views of visitors directly in order to achieve a higher degree of interaction and reactions on the level of services and suggested topic for discussions.